Terms of Use

 Terms of Use

 

1. This document is an electronic record in terms of Information Technology Act, 2008 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2008. This electronic record is generated by a computer system and does not require any physical or digital signatures. 

2. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of this mobile application ("App").

3. The  Web and app is owned  by Gleekart Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at House No :- 38 C, Siddhart Nagar Colony, Taramandal Road, Gorakhpur, Uttar Pradesh, India.

4. By merely using the Web and App, you shall be deemed to have contracted with Gleekat Private Limited and have agreed to be bound by the terms and conditions herein contained, including the various policies incorporated by reference in this Agreement.

5. Your use of the Web and App and the underlying services and tools offered through the Web and App are subject to and governed by the following terms and conditions ( "Terms of Use") including the applicable policies which are incorporated herein by way of reference. If you transact on the Web or App, You shall be subject to the policies that are applicable to the Web and App for such transaction.

6. For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer by using the Web and  App by providing Registration Data while registering on the Web or App as Registered User. The term "We", "Us", "Our" shall mean Gleekart Private Limited.

7.When You use any of the services provided by Us through the Web and App, including but not limited to, (e.g. Product Reviews, Seller Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Web and App following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Web and App.

ACCESSING OR OTHERWISE USING THE APP INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Gleekart Policies (including but not limited to Privacy Policy) as amended from time to time.

Membership Eligibility

1.Only persons who can form legally binding contracts under Indian Contract Act, 1872 are permitted to use the web and App. Any person who is "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Web and App. If you are a minor i.e. under the age of 18 years, and you wish to use or transact on the Web and App, you must only transact using the Web and App registered under the name of a legal guardian or parents. Gleekart reserves the right to terminate your membership and / or refuse to provide you with access to the Web and App if it is brought to Gleekart"s notice or if it is discovered that you are ineligible to use the Web and App.

2.Your Account and Registration Obligations

  • You are solely and entirely responsible for maintaining the confidentiality and security of your Account, Display Name and password and for restricting access to your mobile device. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, we shall have the right to indefinitely suspend or terminate or block your access to the web and App. You agree to accept responsibility for all activities that occur under your account or password including any content stored, posted or otherwise transmitted through your account even when certain content is posted by others who have access to your account with or without your consent/authorization. We will not be responsible for any changes to the content in your account, including without limitation, product listings or prices, that are attributable to use of your account by any third party, with or without your consent and you hereby expressly agree not to hold us liable in such a case .We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account and the loss or damage arising therefrom.
  • If you know or suspect that someone unauthorized knows your password or any other security breach, then you should notify us by contacting us immediately and in no event later than 24 hours through the address provided in the "Contact Us" section of the website. If Gleekart has reason to believe that there is likely to be a breach of security or misuse of the Web and App, we may require you to change your password or we may suspend your account without any liability to Gleekart and without any prior notice to you. Without prejudice to the above, Gleekart reserves the right to recover from you any and all damages, losses or costs that are levied on or suffered by Gleekart due to misuse of your account or password whether due to reasons attributable to you or not.

3.It is very important that you log out when you have finished using the App and preferably every time you leave your mobile device unattended. If you leave yourself logged in, then someone else may use your mobile device and have access to your Account. They may read, modify, or delete content from your Account. They may send emails out from your user ID. They may even attempt to hack or damage the system from your user ID communications.

4.When You use the App or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

Platform for Transaction and Communication :-

1.The Web and App is a platform were users meet and interact their demand and make transactions. Gleekart is not lible for any false transaction by  Web and App"s Users. Consequently:

In Certain Cases(when goods is sold by another seller other then gleekart Private limited) All commercial/contractual terms are offered and agreed to buy and between Buyers and Sellers alone. The commercial/contractual terms include as applicable and without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Gleekart does not have any control over nor does it determine or advise or in any way involve itself in the negotiation, offering or acceptance of such commercial/contractual terms between the Buyers and Sellers in these certain cases.

2.At no time Gleekart is responisible for the cancilation of your order because it may be hapen of any shoratage in Stock or other technical fault. intimated of the same by way of an email/SMS. Any transaction price paid by Buyer in case of such cancellation by us, shall be refunded to the Buyer. Further, We can cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual"s consumption quantity limit shall be based on various factors and at the sole discretion of the Seller and may vary from individual to individual.

In certain Cases(when goods is sold by another seller other then gleekart Private limited) the contractual Relation is made between buyer and seller Gleekart is not Responisible for any cancilation or failure the liabilty falls on Seller head Gleekart is not claimed against that.

3.The Web and App is only an medium that provides access to the technology platform managed by Gleekart that can be utilized by Gleekart private limited to sell its own  Trading product and services along with other sellers and Users to buy and sell products or services  and it is agreed that the contract for sale of any of the products or services by other seller living Gleekart Private Limited shall be a strictly bipartite contract between the Seller and the Buyer.At no time shall Gleekart hold any right, title or interest over the products nor shall Gleekart have any obligations or liabilities in respect of such contract which are made my other sellers.

Other then that gleekart is not responsible for unsatisfactory or delayed performance of services or damages or delays as result of products which are out of stock, unavailable or back ordered.

4.You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the Seller(s) that you transact with either it Gleekart Private Limited or Other Seller.

Disclaimer: In the event the pricing of any product(s) listed on the App is, due to some technical issue, typographical error or mistake published by a Sellers either it Gleekart Private Limited or other seller, incorrectly reflected, the Seller may cancel such your order(s). In any such event Gleekart or any of Seller shall not be liable for and you hereby release and indemnify Gleekart and/or any of its officers and representatives from any cost, damage, liability or other consequence of such cancellation of the order.

5.You release and indemnify Gleekart and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the App and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Gleekart cannot take responsibility or control the information provided by other Users which is made available on the App. You may find other User"s information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Web and App.

Please note that there could be risks in dealing with underage persons or people acting under false pretence.

Charges

Use of the Web and App is free for buyers. Gleekart does not charge any fee for using the web and App and making purchases using the Web and App. Gleekart reserves the right to change its Fee Policy from time to time. In particular, Gleekart may at its sole discretion introduce new services and modify some or all of the existing services offered through the Web and App. In such an event, Gleekart reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be intimated to users of the Web and App and such changes shall automatically become effective immediately thereafter. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Gleekart Private Limited.

Use of the App

1.You agree, undertake and confirm that your use of Web and App shall be strictly governed by the following binding principles:

  • You shall not host, display, upload, modify, publish, transmit, update or share any information which: Belongs to another person and to which you do not have any right to; Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasion of another"s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986; is misleading in any way; is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; harasses or advocates harassment of another person; involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming"; promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous; infringes upon or violates any third party"s rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person"s name, email address, physical address or phone number) or rights of publicity];promotes an illegal or unauthorized copy of another person"s copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;provides instructional information about illegal activities such as making or buying illegal weapons, violating someone"s privacy, or providing or buying illegal weapons, violating someone"s privacy, or providing or creating computer viruses;contains video, photographs, or images of another person (with a minor or an adult).(n)tries to gain unauthorized access or exceeds the scope of authorized access to the Web and App or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the App or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;engages in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" products related to the Web and App. Throughout this Terms of Use, Gleekart"s prior written consent means a communication coming from Gleekart"s Legal Department, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization;solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;interferes with another USER"s use and enjoyment of the Web and App or any other individual"s User and enjoyment of similar services;refers to any website or URL that, in our sole discretion, contains material that is inappropriate for the Web and App or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Useharm minors in any way;
  • infringes any patent, trademark, copyright or other proprietary rights or third party"s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products; violates any law for the time being in force; deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; impersonate another person; contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.shall be false, inaccurate or misleading;(aa) shall directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.(ab) shall create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers;You shall not use any program, algorithm or methodology, or any similar or equivalent manual process, to copy or, in any way reproduce or circumvent the navigational structure or presentation of the Content on the Web or App,, to obtain or attempt to obtain any data or information about the Web and App or the Content through any means other than that which has been purposely made available through the Web or App. We reserve our right to bar any such activity.
  • You shall not attempt to gain unauthorized access to any portion or feature of the Web or App, or any other systems or networks connected to the Web or App, by hacking, password "mining" or any other illegitimate means.
  • You shall not probe, scan or test the vulnerability of the Web and App or any network connected to the Web and App nor breach the security or authentication measures on the Web or App or any network connected to the Web or App. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to App, or any other customer, including any account on the Web or App not owned by You, to its source, or exploit the Web or App or any service or information made available or offered by or through the Web or App, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Web or App.
  • You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by us including the terms Gleekart, Flyte, Digiflip, Gleecart, or otherwise engage in any conduct or action that might tarnish the image or reputation of Gleekart or Sellers on platform or otherwise tarnish or dilute any Gleekart"s trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Web or App or Gleekart"s systems or networks, or any systems or networks connected to Gleekart..
  • You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the App or any transaction being conducted on the Web or App, or with any other person"s use of the Web or App.
  • You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Web or App or any service offered on or through the Web or App. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity or access the Web or App through another user"s account, unless authorized to do so.
  • You may not use the Web or App or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Gleekart and / or others.
  • You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2008 and rules thereunder as applicable and as amended from time to time and also all applicable domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding your use of our service and your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
  • Solely to enable us to use the information You supply Us with, so that we are not violating any rights You might have in Your Information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to your Information. We will only use your information in accordance with the Terms of Use and Privacy Policy applicable to use of the Web and App.
  • From time to time, you shall be responsible for providing information relating to the products or services proposed to be sold by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other users in any manner.
  • You shall not engage in advertising to, or solicitation of, other users of the App to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the App or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other Users via the Web or App. It shall be a violation of these Terms of Use to use any information obtained from the Web or App in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than Us without Our prior explicit consent. In order to protect Our Users from such advertising or solicitation, we reserve the right to restrict the messages or emails which a user may send to other Users in any 24-hour period to a number which we deem appropriate in our sole discretion. You understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Web or App) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as we, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
  • We reserve the right, but have no obligation, to monitor the materials posted on the Web and App. Gleekart shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, you remain solely responsible for the content of the materials you post on the Web and App and in your private messages. Please be advised that such Content posted does not necessarily reflect Gleekart views. In no event shall Gleekart assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Web and App . You hereby represent and warrant that you have all necessary rights in and to all Content which you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information.
  • It is possible that other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on the App and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Web or App, and that the recipient may use such information to harass or injure you. We do not approve of such unauthorized uses, but by using the App You acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the Web or App. Please carefully select the type of information that you publicly disclose or share with others on the App.
  • Gleekart shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your owner through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).
  • Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Web or App, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Web or App

Contents Posted on the App

  • All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "Content"), is a third party user generated content and Gleekart has no control over such third party user generated content as Gleekart is merely an intermediary for the purposes of this Terms of Use, except as expressly provided in the Terms of Use, no part of the Web and App and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, App, website or other medium for publication or distribution or for any commercial enterprise, without Gleekart"s express prior written consent.
  • You may use information on the products and services purposely made available on the web and  App for downloading, if any, provided that you (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.
  • You shall be responsible for any notes, messages, emails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Web or App (collectively, "Content"). Such Content will become our property and You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide. You agree that any Content You post may be used by us, consistent with Our Privacy Policy and Rules of Conduct on the App as mentioned herein, and you are not entitled to any payment or other compensation for such use.

 

Privacy

1.We view protection of your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2008), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2008 and Rules there under. If you object to Your Information being transferred or used in accordance with our Privacy Policy, available on the Web or App, please do not use Web and App.

2.We and our affiliates will share / sell / transfer / license / covey some or all of your personal information with another business entity should we (or our assets) plan to merge with or are acquired by that business entity, or re-organization, amalgamation, restructuring of business or for any other reason whatsoever. Should such a transaction or situation occur, the other business entity or the new combined entity will be required to follow the privacy policy with respect to your personal information. Once you provide your information to us, you provide such information to us and our affiliate and we and our affiliate may use such information to provide you various services with respect to your transaction whether such transactions are conducted on the Web or App or with third party merchant"s application or website, as the case may be.

3.We may share personal information with our other corporate entities and affiliates. These entities/affiliates may market to you as a result of such sharing unless you explicitly opt-out.

4.We may disclose personal information to third parties for commercial purposes. This disclosure may be required for us to, including but not limited to, provide you access to our Services, to comply with our legal obligations, to enforce the terms of use, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We may disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. We may also disclose some personal information to third parties, on a commercial fee arrangement with us for data analytics, market research and related purposes and you hereby convey no-objection to the disclosure of such personal information by us.

5.Further, the web and App might contain links to third party websites, services, and advertisements for third parties (collectively, "Third Party Sites & Ads"). Such Third Party Sites & Ads are not under the control of Gleekart and Gleekart is not responsible for any Third Party Sites & Ads. Gleekart provides these Third Party Sites & Ads only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Sites & Ads. Gleekart shall also not be responsible for the accuracy of information provided in the Third Party Sites & Ads and the quality of product sold by them.

6.You use all Third Party Sites & Ads at your own risk. When you link to a Third Party Site & Ad, the applicable third party"s terms and policies apply, including the third party"s privacy policy. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third Party Sites & Ads.

7.We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Disclaimer of Warranties and Liability

1.This App, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through the Web or App are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Gleekart does not warrant that:

• This Web or App will be constantly available, or available at all; or

• The information on this web or App is complete, true, accurate or non-misleading.

2.Gleekart will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise internet connection with, the Web or App. Gleekart does not warrant that this App; information, Content, materials, product (including software) or services included on or otherwise made available to you through the Web or App; their servers; or electronic communication sent from Us are free of viruses or other harmful components.

3.Nothing on Web or App constitutes, or is meant to constitute, advice of any kind. All the Products sold on App are governed by different state laws and if Seller(either Gleekart Private Limited or other) is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to you.

4.you will be required to enter a valid phone number while placing an order on the Web or App. By registering your phone number with us, you consent to be contacted by us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

Selling

1.As a registered Seller, you are allowed to list item(s) for sale on the Web and App in accordance with the Policies which are incorporated by way of reference in this Terms of Use. You must be legally able to sell the item(s) you list for sale on our Web and App. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Web and App. All listed items must be kept in stock for successful fulfillment of sales.

2.The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Web and App. Gleekart reserves the right to delete such multiple listings of the same product listed by you in various categories.

Services Payment

1.While availing any of the payment method/s available on the Web and App, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

  • Lack of authorization for any transaction/s, or exceeding the preset limit mutually agreed by you and between "Bank/s", or any payment issues arising out of the transaction, or decline of transaction for any other reason/s. All payment issues arising out of the transaction, or decline of transaction for any other reason/s. All payments made against the purchases/services on Web or App by you shall be compulsorily in Indian Rupees, acceptable by the Republic of India. Web or App will not facilitate transaction with respect to any other form of currency with respect to the purchase made on the Web or App. Before shipping/delivering your order to you, the Seller may request you to provide supporting documents(including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase.This is done in the interest of providing a safe online shopping environment to our Users.

Further:

  • Transactions, Transaction Price and all commercial terms such as Delivery, Dispatch of products and/or services are as per principal to principal bipartite contractual obligations between Buyer and Seller other then Gleekart Private limited and payment facility is merely used by the Buyer and Seller other then Gleekart Private limited to facilitate the completion of the Transaction. Use of the payment facility shall not render Gleekart liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on Gleekart"s Web or App of other sellers.
  • You have specifically authorized Gleekart or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility. Your relationship with Gleekart is on a principal to principal basis and by accepting these Terms of Use you agree that Gleekart is an independent contractor for all purposes, and does not have control of or liability for the products or services provided by sellers other then Gleekart Private Limited that are listed on Gleekart"s Web and App that are paid for by using the Payment Facility. Gleekart does not guarantee the identity of any User nor does it ensure that a Buyer or a Seller will complete a transaction.
  • You understand, accept and agree that the payment facility provided by Gleekart is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the Gleekart Web or App using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, Gleekart is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.

 

Payment Facility for Buyers:

  • You, as a Buyer, understand that upon initiating a Transaction you are entering into a legally binding and enforceable contract with the Seller(either it was Gleekart Private Limited or other seller) to purchase the products and /or services from the Seller using the Payment Facility, and you shall pay the Transaction Price through your Issuing Bank to the Seller using Payment Facility.
  • You, as a Buyer, may agree with the Seller through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies.
  • You, as a Buyer, shall electronically notify Payment Facility using the appropriate Gleekart Web and App features immediately upon Delivery or non-Delivery within the time period as provided in Policies. Non notification by you of Delivery or non-Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction. In case of Cash On Delivery transactions, Buyer is not required to confirm the receipt of products or services.
  • You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as your sole and exclusive remedy) in case you do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using App features within the stipulated time than this would make you ineligible for a refund.
  • You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence you may not be entitled to a refund in respect of the Transactions for those products and /or services
  • Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received.
  • For Cash On Delivery transactions, refunds, if any, will be made via demand draft in favour of the Buyer (As per registration details provided by the Buyer)
  • Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.
  • For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
  • Refund shall be conditional and shall be with recourse available to Gleekart in case of any misuse by Buyer.
  • Refund shall be subject to Buyer complying with Policies.
  • Gleekart reserves the right to impose limits on the number of Transactions or Transaction Price which Gleekart may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.
  • Gleekart reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with Gleekart or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
  • Gleekart may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay (for Cash On Delivery transactions) Transaction Price from the Buyer for security or other reasons at the discretion of Gleekart. As a result of such check if Gleekart is not satisfied with the creditability of the Buyer or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of / Buyers commitment to pay Transaction Price.
  • Gleekart may delay notifying the payment confirmation i.e. informing Seller to Dispatch, if Gleekart deems suspicious or for Buyers conducting high transaction volumes to ensure safety of the Transaction and Transaction Price. In addition, Gleekart may hold Transaction Price and Gleekart may not inform Seller to Dispatch or remit Transaction Price to law enforcement officials (instead of refunding the same to Buyer) at the request of law enforcement officials or in the event the Buyer is engaged in any form of illegal activity.
  • The Buyer and Seller acknowledge that Gleekart will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of Gleekart.

Compliance with Laws:

  • Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made thereunder, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and Gleekart Web and App.

Buyer"s arrangement with Issuing Bank:

  • All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.
  • All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.

Gleekart"s Replacement Guarantee :

Gleekart"s Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Website. The return policy period (Gleekart"s Replacement Guarantee) depends on the product category and the seller. Kindly visit return policy to know the return policy period applicable for different categories. If at the time of delivery and/or within the applicable return policy period, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller subject to the following terms and conditions:

1. Notify seller or us  of any defects in the product/s at the time of delivery of the product/s and/or within the applicable return policy period and the same product/s will be replaced in return of the defective products.

2. Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the Seller.

Following products shall not be eligible for return or replacement:

• Damages due to misuse of product;

• Incidental damage due to malfunctioning of product;

• Any consumable item which has been used/installed;

  • Products with tampered or missing serial/UPC numbers;
  • Any FMGC Product after breaked seal or open packging;

• Digital products/services

• Any damage/defect which are not covered under the manufacturer"s warranty

• Any product that is returned without all original packaging and accessories, including the box, manufacturer"s packaging if any, and all other items originally included with the product/s delivered;

• Jewellery which is "made to order" on customer"s request

On Clothing and Footwear, qualified sellers accept 15 day exchange subject to the following conditions: Clothes and footwear are not used (other than for trial), altered, washed, soiled or damaged in any way. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.

Returns are not applicable for "Made to order" jewellery, Innerwear, lingerie, socks, clothing freebies, etc.Damaged or defective or "Not as described" products in Lifestyle category (includes clothing, footwear, etc.) are meanwhile covered by the 15 Day Replacement Guarantee. Kindly visit Return Policy to know the return policy period (Replacement Guarantee) applicable for different categories.

If Gleekart has suspicion or knowledge, that any of its buyers and Sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Gleekart may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and Seller and /or disqualify that user and any related users from availing protection through this program.

Gleekart reserves its right to initiate civil and/or criminal proceedings against a user who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Gleekart may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defrauds or deceives, files a fraudulent complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

Digital Content:

Music (MP3 format): Only certain short listed Seller (at the sole discretion of Gleekart) shall be entitled to sell Music (MP3 format) on the Web and App. You may be able to purchase DRM-free digital music in MP3 file format on the Web or App from the respective Sellers. Such MP3 music files shall be provided to you as per selection provided by Seller, subject to certain limitations as described by the Seller. You shall be granted specified download rights of DRM-free MP3 music files from the catalogue of MP3 music displayed on the Web and  App. The MP3 music may include full-length MP3 audio tracks at best available bit rate and certain other premium features, as may be provided on the Web and App by respective Sellers from time to time.

Territory: Currently you can purchase downloadable digital MP3 music only through the Web and App as may be made available from time to time on the Web and App, only within the territory of India.

Rights Granted: Music download right is a non-exclusive, non-transferable right to use for your personal, non-commercial, entertainment use, subject to and in accordance with the Terms of Use. You may copy; store, transfer and burn the MP3 music file only for your personal, non-commercial, entertainment use, subject to and in accordance with the Terms of Use. You represent, warrant and agree that you will use the MP3 music file only for your personal, non-commercial, entertainment use and not for any redistribution of the same or other use restricted in this Section. You agree not to infringe the rights of the copyright owners and to comply with all applicable laws in your use of the MP3 music file. You agree that you will not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, license or otherwise transfer or use MP3 music file. You are not granted any synchronization, public performance, promotional use, commercial sale, resale, and reproduction or distribution rights for MP3 music file. You acknowledge that the MP3 music file embodies the intellectual property of a third party and is protected by law.

Explicit Consent: You agree that we shall have no liability to you for MP3 music file downloaded by you on the Web and App if you find the same to be offensive, indecent or objectionable and expressions through the audio files are not subscribed by us.

Cash on Delivery as a mode of payment is not available for purchasing MP3 music on the App currently.

All Sales Final; Downloading and Risk of Loss; Availability of MP3 music files: All sales of MP3 music files are final. Returns of MP3 music files are not permissible on the Web and App. Once you have purchased MP3 music files, Gleekart encourages you to download it promptly. If you are unable to complete a download, please contact customer service within 6 hours of the payment.

Further Gleekart assumes no liability if your media player does not support the file format made available by the Seller on the App does not support the music download application / software available by the Seller on the App, by whatever name called.

You bear all risk of loss after purchase and for any loss of MP3 music files you have downloaded, including any loss due to a computer or hard drive crash.

Seller may, from time to time, at its sole discretion, remove MP3 music files from the Service without notice.

Intellectual Property Rights:

  • It is hereby specifically recorded that the copyright and other Intellectual Property in the music available on the Web and App is the sole and exclusive property of third parties. Seller represents and warrants that Sellers are authorized by such third parties to upload the music on the Web and  App for license of use to the end customers. Intellectual Property Rights for the purpose of this Terms of Use shall always mean and include copyrights whether registered or not, patents including rights of filing patents, trademarks, trade names, trade dresses, house marks, collective marks, associate marks and the right to register them, designs both industrial and layout, geographical indicators, moral rights, broadcasting rights, displaying rights, distribution rights, selling rights, abridged rights, translating rights, reproducing rights, performing rights, communicating rights, adapting rights, circulating rights, protected rights, joint rights, reciprocating rights, infringement rights. All those Intellectual Property rights arising as a result of domain names, internet or any other right available under applicable law shall vest in the domain of Gleekart as the owner of such domain name. The Parties here to agree and confirm that no part of any Intellectual Property rights mentioned here in above is transferred in the name of User and any intellectual property rights arising as a result of these presents shall also be in the absolute ownership, possession and Our control or control of its licensors, as the case may be.
  • Your request to download a MP3 music file is personal to you, and the track may not be used, sold, rented, transferred, licensed or otherwise provided to another User. The license to downloaded tracks includes only those rights explicitly stated herein (typically, the right to play back for your own personal use from your personal computer, CD player, digital player, or other personal consumer electronic device), and, for the avoidance of doubt, does not include the right to create a derivative work, to make copies other than for your own personal use, or to use the track in any commercial manner. You shall promptly notify us in writing upon your discovery of any unauthorized use or infringement.
  • Software: Seller may make available to you, from time to time, software for your use in connection with the download of MP3 music files (any and all such software, individually and collectively, the "Software").
  • You may use the Software only in connection with the download of MP3 music files on the Web and  App. You may not separate any individual component of the Software for use other than in connection to the download, may not incorporate any portion of it into your own programs or compile any portion of it in combination with your own programs, may not transfer it for use with another service, or use it, or any portion of it, over a network and may not sell, rent, lease, lend, loan, distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part. Seller may discontinue some or all of any Software Seller provide, and Seller may terminate your right to use any Software at any time and in such event may modify it to make it inoperable.
  • Without limiting the Disclaimer of Warranties and Limitation of Liability in this terms of use, (i) in no event shall Our or software licensors" total liability to you for all damages arising out of or related to your use or inability to use the Software and / or download manager or any other application exceed the amount of Rs.20; and (ii) in no event shall Our or Our Digital Content providers" total liability to you for all damages arising from your use of the Service, the Digital Content, or information, materials or products included on or otherwise made available to you through the Service (excluding the Software), exceed the amount you paid to purchase, on the Service, the Digital Content related to your claim for damages.

Digital Content: eBooks

ebook (ePub format): You will be able to purchase DRM-encrypted eBooks in ePub file format on the Gleekart Web and App. Such ePub files shall be provided to you as per your selection, subject to certain limitations as described herein. You shall be granted specified download rights of DRM-encrypted ePub files from the catalog of eBooks displayed on the App.

Download rights: You will need to be registered with Gleekart to make an ebook purchase. The eBooks which you purchase from the Gleekart App shall be added in your Gleekart eBooks library from where you can download the eBooks onto your device(/s). Each downloaded ebook is locked to the User account and the downloader device. These downloaded eBooks cannot be transferred onto other devices. Each device used by you will have to be synced with your online eBooks library. You can sync a maximum of six (6) devices against your user account. You can download the eBooks to your mobile or tablet devices for offline reading you can read the ebook through some applications only.

 eBooks application: eBooks application will enable you to read the digital books purchased from the F eBooks store, on your mobile or tablet devices. The app also has an in-app eBooks store where the user can quickly purchase eBooks. The  eBooks app will be available in the Android platform. The Android app will be compatible with both mobiles and tablet devices. You can download the  eBooks android app for free from the Gleekart App and also Google Play.

Territory: Currently you can purchase downloadable eBooks only through the Web and App and eBooks Application as may be made available from time to time on the Web and App, only within the territory of India. You have to be within the Indian Territory to even download the already purchased files from your Gleekart eBooks library.

DRM Specifications: The DRM (Digital Rights Management) enables us to restrict certain permissions. The DRM specifications restrict the following permissions:

Default Restrictions Gleekart Settings

Printing Not Allowed

Copying Not Allowed

Side-Loading (from one device to other) Not Allowed

e-mailing Not Allowed

Saving Images Not Allowed

Read out aloud Not Allowed

Number of distinct devices for file downloading Allowed (Six)

Social media sharing 140 word

Rights Granted: Upon your payment of our fees for ebook, we grant you a non-exclusive, non-transferable right to use the downloaded ebook for your personal, non-commercial, entertainment use, subject to and in accordance with the Terms of Use. You may store the ebook only for your personal, non-commercial, entertainment use, subject to and in accordance with the Terms of Use. You represent, warrant and agree that you will use the ebook only for your personal, non-commercial, entertainment use and not for any redistribution of the same or other use restricted in this Section. You agree not to infringe the rights of the copyright owners and to comply with all applicable laws in your use of the ebook. You agree that you will not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, license or otherwise transfer or use ebook. You are not granted any synchronization, public performance, promotional use, commercial sale, resale, reproduction or distribution rights for ebook. You acknowledge that the ebook embodies the intellectual property of a third party and is protected by law.

Explicit Consent: You agree that we shall have no liability to you for ebook downloaded by you on the Web and App or Apps if you find the same to be offensive, indecent or objectionable.

Payment: The Price List for each downloadable ebook displayed on the Web and App represents the full retail price (inclusive of all taxes unless specified otherwise) for said downloadable ebook. You shall pay for such downloadable ebook using one of the payment options available on the App. The Price List mentions the prices of each downloadable ebook and the User shall pay in Indian Currency (i.e. Indian Rupee). We reserve our right to change the prices of the ebook and services and the availability of the same at our sole discretion.

Gleekart will allow the user to buy ebook using the following forms of payments.

• Credit Cards

• Internet Banking

• Debit Cards

• any other mode of payment, as may be decided and made available on the Web and  App.

Please note that payment can be made only in India Rupees and all the above payment instruments must have been issued by entities operating in India and subject to Indian regulations.

Cash on Delivery as a mode of payment is not available for purchasing ebook on the Web and App currently.

Payment made by credit card or any other mode as mentioned above should be received by us on time. If for any reason we do not receive payment from the credit card issuer or any agent involved in any of the above payment modes, you agree that you shall pay all amounts due upon demand by us.

All Sales Final; Downloading and Risk of Loss; Availability of eBooks. All sales of eBooks are final. We do not accept returns of eBooks. Once you have purchased eBooks, we encourage you to download it promptly. If you are unable to complete a download, please contact customer service within 15 days of the payment. The ebook will be removed from your library and the amount that was charged during the payment will be refunded in the form of store credit. The eBooks will also be replaced in cases of genuine technical errors as mentioned in the replacement policy.

You bear all risk of loss after purchase and for any loss of eBooks you have downloaded, including any loss due to a computer or hard drive crash. We may, from time to time, at our sole discretion remove eBooks from the Service without notice.

Intellectual Property Rights:

  • It is hereby specifically recorded that the copyright and other Intellectual Property in the ebook available on the Web and App is the sole and exclusive property of third parties. We are authorised by such third parties to upload the ebook on the App for license of use to the end customers. Intellectual Property Rights for the purpose of this Agreement shall always mean and include copyrights whether registered or not, patents including rights of filing patents, trademarks, trade names, trade dresses, house marks, collective marks, associate marks and the right to register them, designs both industrial and layout, geographical indicators, moral rights, broadcasting rights, displaying rights, distribution rights, selling rights, abridged rights, translating rights, reproducing rights, performing rights, communicating rights, adapting rights, circulating rights, protected rights, joint rights, reciprocating rights, infringement rights. All those Intellectual Property rights arising as a result of domain names, internet or any other right available under applicable law shall vest in the domain of Gleekart Private Limited as the owner of such domain name. The Parties hereto agree and confirm that no part of any Intellectual Property rights mentioned hereinabove is transferred in the name of User and any intellectual property rights arising as a result of these presents shall also be in the absolute ownership, possession and our control or control of its licensors, as the case may be.
  • Your request to download an ebook is personal to you, and the ebook may not be used, sold, rented, transferred, licensed or otherwise provided to any other user. The license to downloaded eBooks includes only those rights explicitly stated herein (typically, the right to read the ebook in eBooks Application), and, for the avoidance of doubt, does not include the right to create a derivative work, to make copies, or to use the ebook in any commercial manner. You shall promptly notify us in writing upon your discovery of any unauthorized use or infringement.
  • Software: We may make available to you, from time to time, software or updates for your use in connection with the download of eBooks (any and all such software, individually and collectively, the "Software").
  • You may use the Software only in connection with the download of eBooks on the Web and App. You may not separate any individual component of the Software for use other than in connection to the download, may not incorporate any portion of it into your own programs or compile any portion of it in combination with your own programs, may not transfer it for use with another service, or use it, or any portion of it, over a network and may not sell, rent, lease, lend, loan, distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part. We may discontinue some or all of any Software we provide, and we may terminate your right to use any Software at any time and in such event may modify it to make it inoperable.
  • Without limiting the Disclaimer of Warranties and Limitation of Liability in this terms of use, in no event shall our or our and/or our Digital Content providers" total liability to you for all damages arising from your use of the Service, the Digital Content, or information, materials or products included on or otherwise made available to you through the Service (excluding the Software), exceed the amount you paid to purchase, on the Service, the Digital Content related to your claim for damages.

Indemnity

You shall indemnify and hold harmless Gleekart, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, agents, and employees, from any claim or demand, or actions including reasonable attorneys" fees, made by any third party or penalty imposed due to or arising out of your breach of this Terms of Use, privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Gorakhpur.

Jurisdictional Issues/Sale in India Only

Unless otherwise specified, the material on the Web and App is presented solely for the purpose of sale in India. Gleekart make no representation that materials in the App are appropriate or available for use in other locations/Countries other than India. Those who choose to access the App from other locations/Countries other than India do so on their own initiative and Gleekart is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Trademark, Copyright and Restriction

The App is controlled and operated by Gleekart and products are sold by respective Sellers along with Gleekart Private Limited. All material on the Web and  App, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights.

All content included on this Web and  App, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Gleekart or its Sellers, unless owned by any third party and protected by applicable copyright laws. All other such content not owned by Gleekart that appear on this site are the property of their respective owners. All software used on this App is the property of Gleekart and is protected by applicable copyright laws. Any unauthorized copying or reproduction of the above identified material is strictly prohibited by law.

"Gleekart", the Gleekart logo and other marks indicated on the Web and app are trademarks of Gleekart. Other Gleekart graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Gleekart. Gleekart"s trademarks and trade dress may not be used in connection with any product or service that is not Gleekart"s, in any manner that is likely to cause confusion among users, or in any manner that disparages or discredits Gleekart. All other trademarks not owned by Gleekart that appear on this site are the property of their respective owners.

Material on Web and App is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Trademark complaint

Gleekart respects the intellectual property of others. In case you feel that your Trademark has been infringed, you can write to Gleekart at infringement@gleekart.in

Product Description

Gleekart we do not warrant that Product description or other content of this Web and App is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

Limitation of Liability

In no event shall Gleekart be liable for any special, incidental, indirect or consequential damages of any kind in connection with these terms of use, even if user has been informed in advance of the possibility of such damages.

Contact Us

Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Web and App.

Grievance officer

In accordance with Information Technology Act 2008 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Praveen Chaturvedi

 Gleekart Pvt Ltd.

House No – 38C, Siddharth Nagar Colony, Taramandal Road

Gorakhpur, Uttar Pradesh,  India

Email: grievance.officer@gleekart.in

Time: Mon - Sat (9:00 - 19:00)

POLICIES

Profanity Policy:

  • Gleekart prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.
  • This policy extends to text within listings, on Seller pages and all other areas of the Web and App that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers to "blur" out the bulk of the offending word with asterisks (i.e., s*** or f***).
  • Please report any violations of this policy to the correct area for review:
  • Report offensive Display Names
  • Report offensive language in a listing or otherwise
  • If a feedback comment; or any communication made between Users on the App; or email communication between Users in relation to transactions conducted on Web and App contain profanity, please review Our feedback removal policy and submit a request for action/removal.
  • Disciplinary action may result in the indefinite suspension of a User"s account, temporary suspension, or a formal warning.
  • Gleekart will consider the circumstances of an alleged policy violation and the user"s trading records before taking action.
  • Violations of this policy may result in a range of actions, including:
  • Limits placed on account privileges;
  • Loss of special status;
  • Account suspension.

Replacement Guarantee :

  • The Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified Sellers on the Web and  App. If at the time of delivery and/or within specified days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the Seller either seller was Gleekart Private Limited or anyother .
  • If Gleekart has suspicion or knowledge, that any of its Buyers and Sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Gleekart may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and Seller and /or disqualify that User and any related Users from availing protection through this program.
  • Gleekart reserves its right to initiate civil and/or criminal proceedings against a User who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Gleekart may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that User and any related Users from availing protection through this program. Any person who, knowingly and with intent to injure, defrauds or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
  • For more details related to Replacement Policy, refer to s/help/cancellation-returns

Returns Policy

  • Definition: "Return" is defined as the action of giving back the item purchased by the Buyer to the Seller on the App. Following situations may arise:

Item was defective

Item was damaged during the Shipping

Products was / were missing

Wrong item was sent by the Seller.

Return could also result in refund of money in most of the cases.

Points to be noted:

Seller can always accept the return irrespective of the policy.

  • If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection Program*.
  • We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.
  • Buyer needs to raise the return request within the return period applicable to the respective product. Once Buyer has raised a return request by contacting Us on Our Toll Free Number, Seller while closing the return ticket can select one of the following:
  • Replace after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)
  • Refund after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)
  • Refund without shipment collection - Seller has agreed to refund the buyer without expecting the original shipment back)
  • Replace without shipment collection - Seller has agreed to replace the order without expecting the original shipment back)
  • On certain select days as specified by Gleekart (such as "Glee day or  festival") separate policies may be applicable.
  • In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.
  • In case the Seller doesn"t close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favor of the Buyer.
  • Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:

Category

Condition  :-

  • Electronics

Should be included

  • Clothing and Footwear

Should be "New & Unworn" (other than for trial)

  • Beauty, Health & Personal Care

Should be "New & Unopened"

  • Sports & Equipment

Should be "New" and returned with original packaging

  • Office Products

Should be "New" and returned with original packaging

  • Jewellery

Should be "New" and returned with original packaging

  • FMCG

Should be at time of delivery Unopened

If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.

Shipping cost for returning the product shall be borne and incurred by the Seller.

Replacement

1.Definition:

Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

2.Points to be noted:

  • Seller can always accept the return irrespective of the policy.
  • If Seller disagrees for a return request, Buyer can file a dispute under Buyer Protection Program*.
  • Buyer needs to raise the replacement request within the return period applicable to the respective product.. Once Buyer has raised a replacement request by contacting us on the Toll Free Number provided on the App. Once the replacement request has been raised, the following steps shall be followed:

1. Buyer is asked for "Reason for Return". Among others, the following are the leading reasons:

Shipping was damaged

Item was defective

Item Dead on Arrival

Item(s) were missing

Wrong item sent

2. An intimation shall be provided to Seller seeking either "approval" or "rejection" of the replacement request.

3. In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after return of the product, Seller shall be obliged to provide the replacement product to the Buyer.

4. Incase Seller rejects the replacement request, Buyer can choose to raise a dispute by writing to resolution@Gleekart.in.

5.In case the Seller doesn"t have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

6.If the Seller doesn"t respond to the Buyer"s replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall be processed in favour of Buyer and Seller shall be liable to refund amount paid to the Seller.

All shipping and other replacement charges shall be borne and incurred by the Seller.

Disputes (Resolutions) Policy

Overview :-

  • Generally, transactions are conducted smoothly on Gleekart. However there may be some cases where both the Buyers and Sellers may face issues. At Gleekart, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.

1.What is a "dispute"?

A "Dispute" can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Web or App.

2.How does a "dispute" occur in the Marketplace?

Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.

  • It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller"s payment for that order is put on hold immediately until the issue is resolved.

1.How is a "dispute" created?

Whenever there is a disagreement, the Buyer can write to dispute@gleekart.in, while the Seller can write to sd@gleekart.in, in order to raise a dispute. Disputes can be raised at a particular transaction level.

2.What are the various types of "disputes"?

Following are the indicative examples of potential disputes:

Wrong item received

Item Not as described

Damaged or Seal broken on Product

Part/Accessory missing

Item not Compatible

Seller Description/Specification Wrong

Defective (Functional issues)

Product not working and Manufacturer claims invalid Invoice

In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then Gleekart will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is entitled to any refund.

Buyer Protection Program

1.In case of a dispute where the Seller is unable to provide a refund or a replacement, Gleekart will actively work towards reaching a resolution.

2.The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied the resolution provided byte Seller.

3.The Buyer can write to resolution@gleekart.in  if the issue with the Seller is not resolved. Gleekart"s Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the Web and App. Only after verifying these facts, a dispute can be registered.

4.In due course of resolution, Gleekart"s Customer Support Team will facilitate a conference call including the Seller and the Buyer.

5.When a dispute has been raised, Gleekart may provide both the parties" access to each other"s Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from Gleekart for settling the dispute.

Buyer Eligibility and Restrictions

1.Only the Buyers who have purchased the product on Gleekart are eligible for the Buyer Protection Program.

2.Buyers can file a dispute within 45 days from the date of delivery of the product

3.Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer"s responsibility. Buyers should refuse to accept delivery if the item is damaged.

4.To be able to take advantage of the Buyer Protection Program, Buyers should first contact the Seller and attempt to resolve the issue. If the Buyer doesn"t hear from the Seller or is unable to resolve the issue with the Seller even after contact, a dispute can be raised with gleekart by writing an email quicksolution@gleekart.com

5.Fraudulent charges and claims are not covered under Buyer Protection Program

6.If the Buyer has already initiated chargeback through the credit card issuing bank, it will not be covered under Buyer Protection Program, though in such cases a Seller can file a claim through the Seller Protection Program.

7.Blacklisted and Blocked Buyers are not covered by the Buyer Protection Program.

8.Buyers who have reached their maximum lifetime limit for claims are also not eligible. Buyers can make a maximum of 5 claims per year on Gleekart. If the claim was withdrawn, it is not counted. The coverage amount will be limited to Rs.30,000

9.Through the Buyer Protection program, Gleekart does not provide any guarantee/warranty to Buyers for products sold on Gleekart against technical/manufacturing defects.

10.Raising disputes against Sellers does not automatically entitle the Buyer to a refund or replacement for the product purchased. Gleekart shall verify the disputes so raised and may process only such claims that are valid and genuine.

11.Gleekart shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Seller.

12.Claims of the nature of "Buyer remorse" (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.

13.Gleekart reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Gleekart may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program.

14.Decisions made by Gleekart under the Buyer Protection Program shall be final and binding on its Users.

15.Gleekart reserves the right to modify / discontinue Buyer Protection Program without any prior notice period to its Users.

16.Through this program, Gleekart shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Seller.

17.Gleekart Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information / clarification sought within 10 days of such request, the dispute shall be auto-closed in favour of the Seller.

Disputes via Chargeback

Whenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise:

1.Item not received CB - Buyer hasn"t received the item. Refund will be created in accordance with the dispute policies

2.Unauthorized CB - Buyer hasn"t made this particular transaction. Refund will be created in accordance with the dispute policies.

3.Seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the Seller. Furthermore, Seller shall ensure that invoices state "Powered by Gleekart" and failing to do so Seller will be liable for chargebacks (as applicable).

4.Item not as described - meaning item is not what Buyer expected. Dispute will be decided in accordance with the dispute policies.

Email Abuse & Threat Policy

1.Private communication, including email correspondence, is not regulated by Gleekart. Gleekart encourages its Users to be professional, courteous and respectful when communicating by email.

2.However, Gleekart will investigate and can take action on certain types of unwanted emails that violate Gleekart policies.

Such instances:

  • Threats of Bodily Harm - Gleekart does not permit Users to send explicit threats of bodily harm.
  • Misuse of Gleekart System - Gleekart allows Users to facilitate transactions through the Gleekart system, but will investigate any misuse of this service.
  • Spoof (Fake) email - Gleekart will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to us through "Contact Us" tab.

Spam (Unsolicited Commercial email) - Gleekart"s spam policy applies only to unsolicited commercial messages sent by Gleekart Users. Gleekart Users are not allowed to send spam messages to other Users.

  • Offers to Buy or Sell Outside of Gleekart - Gleekart prohibits email offers to buy or sell listed products outside of the Gleekart Web & App. Offers of this nature are potential fraud risk for both Buyers and Sellers.
  • Gleekart policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.

Violations of this policy may result in a range of actions, including:

  • Limits on account privileges
  • Account suspension
  • Cancellation of listings
  • Loss of special status

Other Businesses

Gleekart does not take responsibility or liability for the actions, products, content and services on the Web and App, if any, which are linked to Affiliates and / or third party websites using App"s APIs or otherwise. In addition, the App may provide links to the third party websites of our affiliated companies and certain other businesses for which, Gleekart assumes no responsibility for examining or evaluating the products and services offered by them. Gleekart do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). Gleekart does not endorse, in any way, any third party website(s) or content thereof.

Gleekart Infringement Verification (GIV) - Reporting Listing Violations

  • Gleekart has put in place Gleekart Infringement Verification process so that intellectual property owners could easily report listings that infringe their rights. It is in Gleekart"s interest to ensure that infringing products are removed from the Web and App, as they erode Buyer and good Seller trust.
  • If you are a Verified Rights Owner and want to report a listing issue, see Gleekart"s GIV. Note: Only the intellectual property rights owner can report potentially infringing products or listings through GIV. If you are not the intellectual property rights owner, you can still help by getting in touch with the rights owner and encouraging them to contact us.
  • If your listing was removed through GIV, and you believe that your listing was removed in error, please contact us.
  • Gleekart does not and cannot verify that Sellers have the right or ability to sell or distribute their listed products. However, Gleekart is committed to removing infringing or unlicensed products once an authorized representative of the rights owner properly reports them to Gleekart.
  • GIV works to ensure that item listings do not infringe upon the copyright, trademark or other intellectual property rights of third parties. GIV participants have the ability to identify and request removal of allegedly infringing products and materials.
  • Any person or company who holds intellectual property rights (such as a copyright, trademark or patent) which may be infringed upon by products listed on Gleekart is encouraged to become a GIV member.
  • Program membership entitles you (Verified Rights Owner) to the following benefits:
  • Rapid response by Gleekart in ending listings reported by you (as the Verified Rights Owner) as allegedly infringing
  • Dedicated priority email queues for reporting alleged infringements
  • The ability to obtain identifying information about Gleekart"s users"

How to Become a GIV Member

  • To join the GIV, we require only that you fully complete and email Us a Notice of Infringement form specifying the allegedly infringing listings and the infringed work, complete with an original authorized signature. The information requested by the Notice of Infringement is designed to ensure that parties reporting products are authorized by the rights owners, and to enable Gleekart to easily identify the material or listing to be ended.
  • In the interest of keeping the process easy and simple, after we receive your first Notice of Infringement in hard copy, future notices can be sent to us by email at ss@gleekart.in.

Note: In your notice of infringement, you shall be required to identify the individual listing which is infringing your intellectual property. General notices shall not be accepted.

  • We are happy to receive such information, but must advise that we may be limited in Our ability to respond to your request absent formal notice from unauthorized rights owner.

Notice of Infringement

Gleekart Internet Private Limited

_______________________

_______________________

I, [name] ____________________________ of [address] _________________________ do solemnly and sincerely declare as follows:

1. I am the owner of certain intellectual property rights, said owner being named __________________ ("IP Owner").

2. I have a good faith belief that the item listings or materials identified in the annexure attached hereto are not authorised by the above IP Owner, its agent, or the law and therefore infringe the IP Owner"s rights. Please expeditiously remove or disable access to the material or products claimed to be infringing.

3. I may be contacted at:

Name ___________________________________________________________

Title & Company ________________________________________________________

Address _________________________________________________________

Email (correspondence) ___________________________________________________

Telephone/Fax _____________________________________________________________

Date _________________________________________________________________

and I make this declaration conscientiously believing it to be true and correct.

Declared by ______________________________

on [date] ___________________________________ in [place]________

Truthfully,

Signature

Addendum to Notice of Infringement:

List of Allegedly Infringing Listings, Products, or Materials

A Note on Reason Codes: When identifying item numbers please use the reasons below. When removing products from the App, Gleekart will inform Sellers of the specific reason for the removal of their products.

Select the most appropriate reason. Please associate each item you report with only one reason code.

Trademark-infringement

1. Trademark owner doesn"t make this type of product or has discontinued the production of the product

2. Item(s) is an unlawful replica of a product made by the trademark owner or is counterfeit

Trademark-listing description infringement

3. Listing(s) has unlawful comparison to trademark owner"s brand or product

4. Listing(s) contains unlawful use of trademark owner"s logo

Copyright-item infringement

5. Software is being offered without any license or in violation of a license

6. Item(s) is a bootleg recording;

7. Item(s) is an unlawful copy (software, games, movies, etc.);

8. Item(s) is unlawful duplication of printed material

9. Item(s) is an unlawful copy of other copyrighted work (paintings, sculptures, etc.)

Copyright-listing content infringement

9. Listing(s) comprises unauthorized copy of copyrighted text

10. Listing(s) comprises unauthorized copy of copyrighted image

11. Listing(s) comprises unauthorized copy of copyrighted image and text

Reason Code: _____________________________________________________________

Work(s)

infringed: _________________________________________________________

Item Number(s): ___________________________________________________________

Note:

1. Please provide the ownership of Trademark (Trademark Registration Certificate should be in the name of applicant)

2. Please provide the evidence as to the ownership of copyright.

All such Notices of Infringement shall be sent to infringement@gleekart.com; or ss@gleekart.in.

Terms for laundry :- We accept payment in Cash upon Delivery of garments back to the Customer.

  • You can estimate the bill amount at the time of handing over your garments to the Pickup Rider.
  • The exact bill amount will be informed to the customer via SMS after garments are booked at Processing Centre.
  • The Invoice will be handed over to the customer at the time of Delivery.
  • We will recieve Online Payment in advance also.
  • All advance payment must be recorded in the Pickup Slip and signed by our Pickup Rider.

Bookings Related

 

  1. We operate from 24 x 7.
  2. You can schedule a pickup through our mobile app, website or by calling us.
  3. You need to provide your Name, Mobile Number, Address and Pickup Date & Time Slot.
  4. Our Rider will be at your doorstep at the mentioned time slot. However, we do not guarantee it.
  5. You need to count your clothes at the time of pickup and verify it on the pickup slip you will get from our Rider.
  6. The garments will be delivered on the date & time mentioned on the Pickup Slip. However, we do not take any guarantee of it.
  7. We examine each garments after we receive them at our warehouse and notify if any damage is observed. However, we don't guarantee that every damage will be identified before processing.
  8. Pick My Laundry may or may not call you before delivery. If you want us to call you before delivering, please inform our Rider during the Pickup.
  9. Any special instruction has to be provided to our Pickup Rider and must be mentioned on the Pickup Slip provided to you.
  10. We do not accept any accessory that is not to be processed.
  11. All accessoried which can be detached from the garment will be counted as separate items and charged separately.
  12. All garments to be counted and handed over to Pick My Laundry Rider. Similarly, the counting has to be done during delivery. No claims for garment loss will be entertained if any mismatch is reported after making the payment.
  13. For any loss or damage of garment, the compensation amount shall not be greater than 5 times of cost of processing that garment. This is to standardise the amount for clothes of different brands.
  14. We take no guarantee of color bleed in laundry. You are advised not to give clothes that may bleed color in laundry. However you may give it for dry-clean.
  15. The rates are subject to change without prior notice.

Any issue with respected to Quality has to be reported to us within 24 hours of Delivery of garments.

Terms for Rental Services :-

  1. All rentals start the day of equipment shipment to the Customer and continue throughout the minimum term and thereafter until return of the equipment to a "Gleekart" Inventory Center, whether or not the period is covered by Customer's purchase order.

 

  1. The monthly rental rate is based upon the minimum term as stated on "Gleekart" quote and invoice. Customer shall not have the right to cancel the rental of the equipment prior to expiration of said minimum term upon which a rental is based. Rental charges for fractional months, beyond the original terms, will be pro-rated on a daily basis. Rental month shall be defined as 30-days.

 

  1. Delivery and Freight charges are additional to Customer. Unless the Customer gives "Gleekart" written notice of each defect within two (2) days after receipt of a rented item, it shall be conclusively presumed that the item(s) was delivered in good condition. All equipment, manuals and accessories shall be returned to "Gleekart" prepaid and insured. Any shipping or handling charges not prepaid will be billed back to Customer. Customer shall return equipment in good operating condition to "Gleekart".

 

  1. “Gleekart" warrants that each piece of equipment rented meets manufacturer specifications during the course of the rental. Rental credit will be issued for any period an equipment piece does not meet this warranty.

 

  1. Title/Ownership "Gleekart" retains title to all rental equipment. The equipment shall remain the property of "Gleekart" and is provided to Customer solely on a rental basis without any option to purchase unless such an option is granted prior to the commencement of the rental period and set forth in writing.

 

  1. Customers are precluded from altering, assigning, modifying or encumbering in any way any instruments on rent from "Gleekart".

 

  1. The Customer is responsible for loss of or damage to equipment from receipt until it is received or returned to "Gleekart". Loss of or damage to equipment will obligate the Customer to replace or repair the equipment at customer's expense or remit the full fair market price to "Gleekart". It is understood that the rental fees will continue through the minimum rental term or until such replacement equipment or the replacement cost is received by "Gleekart", whichever is later.

 

  1. Upon default "Gleekart" may at is option, repossess, re-rent or sell the equipment and sue for any loss or revenue deficiency permitted by law, with or without notice to Customer. Customer will allow "Gleekart" to enter upon Customer's premises to repossess or remove said property and such removal shall not constitute a termination of Customers' obligation. Customer agrees to pay all costs and expenses, including all attorney fees and any court costs incurred by "Gleekart" in the repossess. All dealings, correspondence and contacts between us shall be made or conducted in the English language.ion, re-renting, releasing, transportation, handling or selling of the property.

 

Terms for Tiffin and Food Delivery :-

  1.  "Tiffin Delivery" is a reference to perishable food .
  2. Once your meal delivered It becomes your duty to complain about meal on the same day if it is your last delivery and you are not willing to continue our services please notify us prior your tiffin reach to your doorstep
  3. Ordering:
    1. Any contract for the supply of Goods or Services from this Website is between you and gleekart.
    2. Tiffin/meal/Services purchased from this Website are intended for your use only and you warrant that any goods or services purchased by you are not for resale and that you are acting as consumer only and not as agent for another party when receiving the Services.
    3.You must ensure that you keep the login details secure and do not provide this information to a third party.
    4. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
    5. Any order that you place with us is subject to product availability, delivery capacity and acceptance by us. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.
    6. If the ordered tiffin/meal and delivery capacity is available,we will process your order delivery system and your order will start .
    7.We disclaim the availability of your chosen meal, it will be subject to availability.There could be over demand of a part or complete menu. In that conditon the customers may be provided with the deault menu
    8. If the Food Delivery and/or Goods are not available or if there is no delivery capacity, we will also let you know by text message (SMS) or phone call and process of refund of money will start
    Prices and Payment:
    1. Any contract for the supply of Food or Services from this Website is between you and gleekart. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
    2. All prices for food delivery by gleekart are correct at the time of publication, however, we reserve the right to alter these in the future
    3. The total price for Food Delivery, Goods or Services ordered, including delivery charges and other charges, will be displayed on the Website when you place your order. Full payment must be made in advance for all Goods despatched and Services provided. Payment has to be made in cash or, if available on the website, by online payment, e.g. credit or debit card.
    4. If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.
    Delivery:
    1. Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering.
    2.we will give great care to deliver in a timely manner. No responsibility is taken for late drlivery in any case.
    3.We will make every effort to deliver within the time stated, however, we will not be held liable for any loss caused to you by ordering late. If the Goods are not delivered within the estimated delivery time quoted by us, You may contact us by telephone and we will try to ensure that you receive your order as quickly as possible.
    4. In case of a late delivery, the delivery charge will refunded by gleekart.
    5.If you fail to accept delivery of Food/tiffin at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver shall be your responsibility.
    6. You must ensure that at the time of delivery of Food and tiffin adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
    7. We aim to deliver the product to you at the place of delivery requested by you within the stipulated time but in any case we shall not be held liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery;
    8. Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address;

Cancellation:
1. You must notify immediately if you decide to cancel your order, preferably by email at ss@gleekart.in and quote your ID number. If we accept your cancellation, no cancellation fee applies. We will not be able to refund any order, which has already been placed for processing
2. We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made;
3. we will refund or re-credit your debit or credit card with the full amount within 14 days

 

Terms for Electronics goods repairing ;-

 

  1. You can book the repairing services of all goods within the Gleekart operational area only.
  2. We have two service booking option express service and active service.
  3. In express service our repair boss will be at your doorstep within 1 hour within city.
  4. In active service our repair boss will be at your doorstep within a day of booking.
  5. In case of service delay “Gleekart” will not liable for any claim because at may happen due to abnormal circumstances or traffic rush.
  6. Some services of repairing are warranted by us and we only work for the same damage which occurred previously.
  7. If any new damage is arise we are not liable for that and you will charged for rendering services.
  8. Gleekart is only warrant the services we are not liable for any object loss for the same.
  9. You can not claim for the part which are changed previously to restart your machines to our electronic repairing team because it is a subject to product warranty and guarantee.
  10. We are only liable to perform the warranty in case any fault arises in repairing services and we render the free service for the same we are not liable to replace the damage part in our repairing services.

 

Terms for House Cleaning Services ;-

  1. Gleekart cleaning services can be booked through web/app&call.
  2. All the cleaning work will be performed in your family members supervision.
  3. If any theft arises in cleaning time is not a responsibility of “Gleekart” because you are already requested by us to supervise the cleaning process.
  4. Gleekart will take a action on culprit employee and support you to get your things back.
  5. The price for cleaning process is fixed by Gleekart after visiting the place of cleaning.
  6. Once the cleaning process get started you can’t claim the refund.
  7. You can’t claim the service after operation please make your complain with Gleekart during the period of operation only .so that we can insure your satisfaction.


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